99bet Privacy Policy

1.1 This Privacy Policy is published by 99bet ("we", "us", "our", "the Platform") and governs the collection, use, storage, disclosure, and protection of personal data relating to individuals ("you", "Member", "User") who interact with 99bet's online betting and casino platform at 99bet.vin, including individuals who register accounts, make enquiries, access customer support, or otherwise provide personal information to 99bet in any context.

1.2 99bet is committed to processing personal data responsibly, lawfully, and transparently. This commitment reflects both our ethical standards as a platform serving Pakistani players and our obligations under internationally applicable data protection frameworks relevant to the jurisdiction of our operating licence.

1.3 This Privacy Policy applies to all 99bet services including: sports betting (cricket, PSL, and other markets), the 99bet Casino and live dealer section, slot games, specialty games including Color Game and Double Fortune, the 99bet account management portal, all payment processing interactions, and all customer support communications regardless of channel.

1.4 This Policy does not apply to third-party websites or services linked from the 99bet platform. 99bet is not responsible for the privacy practices of third-party payment providers, game software studios, or any other external parties whose services you may access in connection with your 99bet membership.

2.1 For the purposes of this Privacy Policy, 99bet acts as the Data Controller in respect of all personal data collected directly from Members and visitors through the 99bet.vin platform and its associated communication channels.

2.2 As Data Controller, 99bet is responsible for determining the purposes and means of processing personal data, for ensuring that data is processed in accordance with applicable legal requirements, and for responding to data subject rights requests submitted by Members.

2.3 Where 99bet engages third-party service providers who process personal data on 99bet's instructions — such as payment processors, identity verification services, and game providers — those parties act as Data Processors. 99bet ensures that all Data Processors are contractually obligated to handle personal data in accordance with standards no less stringent than those set out in this Privacy Policy.

3.1 99bet collects personal data through several channels and across multiple categories. The table below summarises the principal categories of personal data we collect, the source of that data, and the primary purpose for its collection.

3.2 99bet does not collect sensitive personal data categories — such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data — except where such data is incidentally provided during support communications or identity verification processes, in which case it is handled with elevated protection protocols.

3.3 Financial Data Limitations: 99bet does not store full JazzCash PINs, EasyPaisa PINs, banking passwords, or complete card numbers. Payment authentication is completed through the secure environments of the respective payment providers. 99bet retains only the data necessary to verify and reconcile transactions (e.g., transaction reference numbers, masked account identifiers, timestamps, and amounts).

4.1 99bet uses the personal data it collects for the following specific purposes:

• Account creation and management — to register your account, verify your identity, maintain your profile, and provide you with access to the 99bet platform.
• Service delivery — to process bets, execute casino and game sessions, settle winnings, and display your account balance and history accurately.
• Payment processing — to execute deposits and withdrawals through your chosen payment methods (JazzCash, EasyPaisa, banking channels, USDT, etc.) and to maintain accurate financial records.
• Identity and age verification — to confirm that you meet the minimum age requirement (21+) and to comply with Know Your Customer (KYC) obligations required under our operating licence.
• Security and fraud prevention — to monitor for fraudulent activity, unusual account access, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming compliance — to monitor betting patterns for indicators of problem gambling behaviour, to apply self-imposed limits you have set, and to enforce self-exclusion where requested or required.
• Legal and regulatory compliance — to comply with anti-money laundering obligations, respond to lawful requests from regulatory authorities, and fulfil reporting requirements under our gaming licence.
• Customer support — to respond to your queries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance purposes.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided consent or where a legitimate interest applies. See Section 12 for details and opt-out instructions.
• Platform improvement — to analyse aggregate usage patterns and technical performance data to improve the 99bet platform's functionality, speed, and user experience.

4.2 99bet will not use your personal data for any purpose incompatible with the purposes for which it was originally collected without providing you with prior notice and, where required, obtaining your consent.

5.1 All processing of personal data by 99bet is conducted on one or more of the following legal bases:

• Contractual necessity — processing required to perform our obligations under the agreement constituted by our Terms and Conditions. This covers account management, service delivery, and payment processing.
• Legal obligation — processing required to comply with applicable regulatory requirements, including KYC obligations, AML reporting requirements, and responses to lawful authority requests.
• Legitimate interests — processing necessary for 99bet's legitimate business interests where those interests are not overridden by your fundamental rights and freedoms. This covers fraud prevention, platform security, responsible gaming monitoring, and non-essential analytics.
• Consent — processing for purposes where you have provided express consent, primarily direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.1 99bet shares personal data with third parties only in the following circumstances and with only the minimum data necessary for the specified purpose:

• Payment Service Providers — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, 1LINK, and USDT processing partners receive the transaction data necessary to execute deposits and withdrawals on your behalf.
• Identity Verification Providers — third-party KYC and age verification services receive identity documents and associated data for the purpose of confirming your eligibility to use 99bet.
• Game Software Providers — studio partners whose games run on the 99bet platform receive session data necessary for game operation, outcome certification, and technical support. No financial or identity data beyond session identifiers is shared with game providers.
• Regulatory and Legal Authorities — 99bet will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or the directions of our gaming licence authority.
• Anti-Fraud and AML Networks — where a Member's activity triggers anti-money laundering or fraud reporting obligations, relevant data may be shared with industry anti-fraud networks and financial intelligence units as required by our compliance obligations.
• Business Successors — in the event of a merger, acquisition, or transfer of 99bet's business operations, personal data may be transferred to the acquiring entity subject to the same privacy protections as described in this Policy, with Members notified in advance where feasible.

7.1 The 99bet platform uses cookies and similar tracking technologies to deliver an optimised browsing experience, maintain session continuity, and support fraud detection systems. Cookies are small data files stored on your device that enable us to recognise your browser across visits.

• Essential Cookies — strictly necessary for the 99bet platform to function. These include session authentication cookies that keep you logged in during your betting session and security cookies that protect against cross-site request forgery. These cannot be disabled without impacting your ability to use the platform.
• Functional Cookies — used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations. These improve your experience but are not strictly necessary for core functionality.
• Analytics Cookies — used to collect aggregate information about how Members use the 99bet platform, which pages are most visited, and where technical errors occur. This data is used to improve platform performance and is not linked to individual identities in most cases.
• Security and Fraud Detection Cookies — used to identify potentially fraudulent sessions, detect multi-accounting, and monitor for unusual access patterns. These are essential to our security obligations and cannot be disabled.

7.3 You can manage non-essential cookies through your browser settings. Disabling certain cookie types may limit the functionality available to you on the 99bet platform. Essential and security cookies cannot be disabled by users as they are necessary for the lawful and secure operation of the platform.

8.1 99bet implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between Member devices and 99bet servers;
• Encryption of sensitive data at rest within 99bet's data storage systems;
• Multi-factor access controls for all internal systems handling Member personal data;
• Regular independent security audits and vulnerability assessments;
• Defined data breach response procedures with established notification timelines;
• Staff data protection training and access restriction on a need-to-know basis.

8.2 While 99bet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. 99bet is not liable for security incidents resulting from factors outside our direct control, including breaches caused by Member disclosure of credentials, compromised personal devices, or third-party infrastructure failures beyond our contractual oversight.

8.3 You are responsible for maintaining the security of your own 99bet account credentials. If you believe your account has been compromised, contact 99bet support at [email protected] immediately so that appropriate protective measures can be implemented.

9.1 99bet retains personal data for no longer than is necessary for the purpose(s) for which it was collected, subject to any overriding legal or regulatory retention requirements. The following retention principles apply:

• Active account data — retained for the full duration of your membership relationship with 99bet, updated as necessary to remain accurate.
• Post-closure account data — following account closure (whether voluntary or by 99bet), core identity and financial transaction records are retained for a minimum period as required under applicable anti-money laundering, gaming regulatory, and tax compliance obligations. This period is typically a minimum of five (5) years from the date of account closure.
• KYC verification documents — retained for the minimum period required by our gaming licence authority, which is typically five (5) years post-verification or post-account closure, whichever is later.
• Customer support communications — retained for three (3) years from the date of the interaction unless the communication relates to a formal dispute or complaint, in which case retention continues for five (5) years from resolution.
• Marketing consent records — retained for the duration of your consent plus three (3) years to allow evidence of consent status in the event of a compliance query.
• Technical and analytics data — aggregated or anonymised technical data is retained for platform improvement purposes; non-anonymised individual session data is retained for up to twenty-four (24) months.

9.2 Following the expiry of the applicable retention period, 99bet will securely delete or anonymise personal data so that it can no longer be associated with any identifiable individual.

10.1 As a 99bet Member whose personal data is processed by 99bet, you have the following rights in relation to that data:

10.2 To exercise any of the above rights, please contact the 99bet Data Privacy team at [email protected] with the subject line "Data Rights Request" and your full registered name and account mobile number. 99bet will acknowledge your request within three (3) business days and fulfil it within thirty (30) calendar days, extendable by a further thirty (30) days for complex or numerous requests with advance notice to you.

11.1 If 99bet becomes aware that personal data has been collected from an individual under the age of 21 — including through misrepresentation of age during the registration process — all associated data will be deleted and the account will be immediately and permanently closed. Any funds deposited during the underage period will be returned to source where technically feasible.

11.2 If you are the parent or guardian of an individual who you believe has provided personal data to 99bet while under the age of 21, please contact [email protected] immediately. 99bet will investigate all such reports as a priority and take appropriate action without delay.

12.1 With your consent, 99bet may send you promotional communications about new game releases, bonus offers, PSL betting specials, seasonal promotions, and platform updates via your registered mobile number (SMS/WhatsApp where consented) and registered email address.

12.2 You can withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) updating your communication preferences in the Account Settings section of 99bet; or (c) contacting [email protected] with a clear opt-out request.

12.3 Even if you opt out of marketing communications, 99bet will continue to send you essential transactional and account notifications — including deposit confirmations, withdrawal notifications, security alerts, and material changes to our Terms and Conditions or Privacy Policy. These communications are not marketing and cannot be unsubscribed from while your account is active.

12.4 99bet does not send marketing communications on behalf of third parties. Any communication you receive purporting to be from 99bet but originating from an unknown sender or requesting sensitive account information should be treated as a potential phishing attempt and reported to [email protected].

13.1 As an internationally licensed online gaming platform, 99bet's operational infrastructure may involve the transfer and storage of personal data in jurisdictions outside Pakistan. Such transfers occur where necessary for service delivery — for example, where game server infrastructure, payment processing systems, or identity verification services are hosted or operated in other jurisdictions.

13.2 When personal data is transferred internationally, 99bet ensures that appropriate safeguards are in place to protect that data to standards equivalent to those described in this Privacy Policy. These safeguards may include contractual clauses with data processors, adherence to internationally recognised data protection frameworks, or the application of jurisdictional adequacy determinations.

13.3 For information about the specific safeguards in place for any particular international transfer of your personal data, please contact [email protected].

14.1 99bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, operational structure, applicable law, or regulatory requirements. The most current version will always be published at 99bet.vin/privacy-policy.

14.2 Where changes to this Privacy Policy are material — meaning they meaningfully affect your rights or the way in which your data is processed — 99bet will provide advance notice via email to your registered address and/or via a prominent notification within the 99bet platform prior to the changes taking effect. Non-material updates (such as clarifications of existing practices, corrections of typographical errors, or restructuring of content for improved readability) may be made without advance notification.

14.3 Your continued use of 99bet following the effective date of any Privacy Policy update constitutes your acknowledgement that you have reviewed the updated policy. If you disagree with any changes, you may close your account as described in the Terms and Conditions.

15.1 For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by 99bet, please contact our support team using the details below:

15.2 If you are dissatisfied with 99bet's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant regulatory body under our gaming licence jurisdiction. Details of the applicable supervisory authority are available from the 99bet support team upon request.

15.3 This Privacy Policy was last updated on January 1, 2026. All previous versions of this policy are superseded by this document as of that date.